Conflict Resolution

In the event of a dispute or conflict, the consumer may resort to Alternative Dispute Resolution (ADR), which includes mediation, conciliation, and arbitration.

You can consult the list of entities here: https://www.consumidor.gov.pt/parceiros/sistema-de-defesa-do-consumidor/entidades-de-resolucao-alternativa-de-litigios-de-consumo/ral-mapa-e-lista-de-entidades.aspx

More information is available on the Consumer Portal: www.consumidor.gov.pt