These general terms of sale are agreed between Nelson Filipe Faria Miranda, Tax ID 45 743 057, Email: geral@caymline.com
, owner of the website www.caymline.com
, hereinafter referred to as the Online Store, and individuals wishing to make purchases through the Online Store, hereinafter referred to as the User.
The parties agree that purchases made through the Online Store will be governed exclusively by this contract, excluding any previously available conditions on the Online Store.
These general terms of sale aim to provide and define all necessary information to the User regarding ordering, sales, payment, and delivery of purchases made on the Online Store.
These conditions regulate all steps required to place an order and ensure the proper follow-up of the order between the contracting parties.
The User places an order by completing the purchase process presented on the Online Store, adding the product(s) or service(s) they wish to order to the shopping cart.
To submit an order, the User must:
a) Register on the Online Store, providing the requested information;
b) Log in using the email and password chosen during registration;
c) Complete the information and select the options provided during the checkout process (delivery and billing address, shipping method, payment method, as well as tax ID and name to appear on the invoice for tax purposes).
Final confirmation of the order by the User constitutes full acceptance of the prices and product descriptions available for sale, as well as these General Terms of Sale, which are the only terms applicable to the concluded contract.
The Online Store will honor online orders only up to the limit of available stock. If a product is unavailable, the Online Store will inform the User as soon as possible.
The information provided on the invoice is the sole responsibility of the User. The invoice is issued immediately after payment and cannot be reissued with modifications once issued.
Orders are valid for two days, except when registered under a promotional campaign with a different period. Prices, discounts, promotions, and offers cannot be guaranteed beyond this period. Payments received after this period will be refunded or applied to a new order.
Payments via Multibanco, Mbway, Payshop, Apple Pay, Google Pay, and CofidisPay are provided by eupago.
Prices are in Euros, inclusive of taxes, considering the VAT in effect at the date of payment.
In the event of a price increase for a product, the User will be informed immediately and may choose to receive the order by paying the difference or cancel it.
Whenever an item is discounted, the type of sale (sale, promotion, or clearance), product type, discount percentage, start date, duration, and communication to competent authorities (if necessary) will be indicated.
Delivery is carried out by CTT or another similar courier company.
Shipping costs are added according to the current price table and calculated during the purchase process before completion.
The Online Store ships worldwide.
In the event of a dispute, the consumer may resort to Conflict Resolution through the Arbitration Center (see the Online Store section “Conflict Resolution”) and/or complete the Complaint Book (see the Online Store section “Complaint Book”).
The User has the right to withdraw from this contract within 14 calendar days, without providing any reason, according to Portuguese law.
The withdrawal period expires 14 days from the day after the User or a third party indicated by the User, other than the carrier, acquires physical possession of the goods.
To exercise this right, the User must communicate their decision to withdraw via registered letter with acknowledgment of receipt or email to the address provided in the Preamble.
To meet the deadline, it is sufficient that the communication is sent before the expiration of the 14-day period.
In the event of withdrawal, payment will be refunded, except for the costs of returning the goods, which will be borne by the consumer. Refunds will be made without undue delay and, in any case, no later than 14 days from the date the goods are received in perfect condition.
Refunds will use the same payment method as the original transaction whenever possible, without incurring costs for the User.
According to Article 17 of Decree-Law No. 24/2014 of February 14, the following are exceptions, unless agreed otherwise:
a) Provision of services when:
i) Services have been fully provided after the consumer’s express consent, according to Article 15; and
ii) The consumer acknowledges that they lose the right of withdrawal if the contract has been fully executed by the professional;
b) Supply of goods or services whose price depends on financial market fluctuations beyond the supplier’s control;
c) Goods made according to consumer specifications or clearly personalized;
d) Goods that, by nature, cannot be returned or may deteriorate quickly;
e) Sealed goods not suitable for return for health or hygiene reasons once opened;
f) Goods inseparably mixed with other items after delivery;
g) Alcoholic beverages whose price was agreed at the time of contract formation and delivery occurs after 30 days;
h) Sealed audio/video recordings or software if the seal has been removed;
i) Newspapers, periodicals, or magazines (except subscription contracts);
j) Auctioned goods;
k) Accommodation, transportation of goods, car rental, catering, or leisure services with a specific date or period;
l) Digital content not on physical media if execution starts with prior express consent and acknowledgment of loss of withdrawal rights;
m) Home repair or maintenance services requested by the consumer.
For contracts under point m, the Right of Withdrawal applies to services beyond those specifically requested or the supply of goods other than essential replacement parts.
All products purchased on the Online Store can be returned for a full refund within 14 days of receipt, provided they are unused, in original packaging, with original labels, and in the same condition as delivered. Shipments should ideally be in the original box.
For exchanges, return the item by registered mail and place a new order.
Return/exchange costs are borne by the customer unless the Online Store is at fault.
No exchanges or returns for sale or promotional items. No exchanges/returns for themed items (e.g., Christmas, Halloween).
The customer must check delivery condition and report anomalies immediately to the delivery person and via a single email. Failure to do so may prevent exchanges or refunds.
If the return is the Online Store’s fault (e.g., damaged or incorrect item), return shipping is free, with a 30-day return window. For other reasons (e.g., item not liked), the customer bears the shipping cost.
To return an item, the customer must inform the Online Store by email provided in the Preamble, stating the reason.
Within 14 days, the Online Store will assess the returned item and inform the customer regarding the refund or replacement. If the reason for return is valid, the full purchase amount, including delivery and return costs, will be refunded.
Your data is processed in compliance with personal data protection laws and according to the Privacy Policy registered on the Online Store.
Providing personal data is optional. You have the right of access, correction, and deletion of any personal data concerning you, personally or in writing, to the address in the Preamble. All requests must follow the procedures identified in section 1 of the Privacy Policy.
Additionally, the data subject may lodge complaints with the competent authority as needed.
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